Changed your mind? You have 14 days from the day your order arrives to let us know you'd like to return it, and a further 14 days to send it back to us.

To be eligible for a refund, products must be unused, unopened, and in their original packaging. For hygiene reasons, we cannot accept returns of products that have been opened, used, or unsealed.

Once we receive your return, we'll process your refund (including standard delivery costs where applicable) within 14 days.

If your order arrives damaged, faulty, or not as described, please email us at hello@louiewipes.com and we'll arrange a refund or replacement.